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Salesforce-Sales-Representative Practice Exam Questions and Answers

Salesforce Certified Sales Representative (SU24)

Last Update 5 days ago
Total Questions : 124

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Question # 1

Leadership at Universal Containers is pressuring sales representatives to maintain a healthy pipeline,

Which best practice can the sales reps use to satisfy management?

Options:

A.  

Rely on marketing to identify and qualify inbound deals.

B.  

Keep dead deals open and move the next touchpoint dates forward.

C.  

Routinely scrub pipeline records and consistently disposition deals.

Discussion 0
Question # 2

When assessing the risks and opportunities of a deal, why is it important to consider the duration of a contract?

Options:

A.  

Longer contracts increase cash flow predictability.

B.  

Longer contracts increase flexibility on delivery timescales.

C.  

Shorter contracts increase leverage for negotiation.

Discussion 0
Question # 3

In addition to learning more about customers, what does customer-centric discovery allow a sales representative to do?

Options:

A.  

Present pricing and contracts as quickly as possible.

B.  

Pitch a product regardless of the customer's need.

C.  

Co-create strategies based on confirmed challenges.

Discussion 0
Question # 4

A sales representative presents a solution and the customer is interested in moving forward.

How can the sales rep gain the customer's commitment and close the deal?

Options:

A.  

Negotiate to finalize the contract.

B.  

Propose and schedule an additional demo.

C.  

Develop a roadmap with complementary products.

Discussion 0
Question # 5

A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.

Which customer success concept is the sales rep utilizing in this example?

Options:

A.  

Improved experiences

B.  

Innovate together

C.  

Shared risks and shared accountability

Discussion 0
Question # 6

A sales representative just closed a deal and wants to make sure the customer is set up for success.

How can the sales rep ensure the customer has a great experience with the product?

Options:

A.  

Share other customer success stories.

B.  

Recommend additional products and services.

C.  

Provide timely support and training.

Discussion 0
Question # 7

After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.

How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

Options:

A.  

Base the pitch on what the prospect has explicitly told them in previous conversations.

B.  

Base the pitch on the sales rep's company's proven, most successful product lines.

C.  

Base the pitch on discovery research into the prospect's customers' challenges.

Discussion 0
Question # 8

A sales representative wants to avoid getting a price objection during a meeting near the end of the sales cycle.

Which strategy helps minimize price challenges?

Options:

A.  

Showing a competitor pricing matrix during the meeting.

B.  

Presenting a discount at the beginning of the conversation.

C.  

Building in value-based conversation from the beginning.

Discussion 0
Question # 9

A sales representative is working to understand a prospect's pain points, desired outcomes, and emotional drivers.

In which phase of the sales process is this deal?

Options:

A.  

Connect

B.  

Create

C.  

Collaborate

Discussion 0
Question # 10

A customer has questions about the features of one product they are evaluating.

What is the first step the sales representative should take to address this?

Options:

A.  

Supply product references.

B.  

Schedule new product demo.

C.  

Dispatch service technician.

Discussion 0
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