Apple Service Fundamentals Exam
Last Update 14 hours ago
Total Questions : 70
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Select the best response to the following customer statement:
“My iPhone sparked when I tried to sync it.”
Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?
When would a technician need to use a positive ‘no’ with a customer? (Choose three.)
A computer service technician says, "I don't use ESD precautions and have never had a problem."
Which of the following is the correct response to this statement?
Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off iPhone Cellular Calls?
Select the statement that appropriately sets customer expectations when fixing an issue.
John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS.
What troubleshooting step should John try first?
TESTED 30 Oct 2024
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