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SVC-19A Dumps - Apple Service Fundamentals Exam Practice Exam Questions

Apple SVC-19A - Apple Service Fundamentals Exam Braindumps

Apple SVC-19A - AppleCare Technician Training Practice Exam

  • Certification Provider:Apple
  • Exam Code:SVC-19A
  • Exam Name:Apple Service Fundamentals Exam Exam
  • Total Questions:70 Questions and Answers
  • Updated on:Oct 30, 2024
  • Product Format: PDF & Test Engine Software Version
  • Support: 24x7 Customer Support on Live Chat and Email
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Apple SVC-19A This Week Result

SVC-19A Question and Answers

Question # 1

Select the best response to the following customer statement:

“My iPhone sparked when I tried to sync it.”

Options:

A.  

Sounds like you have a damaged sync cable. If the cable is damaged sparking can happen.

B.  

I want to make sure we get a complete history of this issue. May I ask some specific troubleshooting questions?

C.  

Are you sure you know how to sync an iPhone to a computer properly?

D.  

All electronics can make sparks, you must be experiencing static electricity.

Discussion 0
Question # 2

Which of the following expresses empathy rather than sympathy?

Options:

A.  

I feel so sorry for you. I bet you feel disappointed.

B.  

Poor you! You must feel awful.

C.  

Oh, what a pity! This must make you feel disappointed.

D.  

I am sorry this happened to you. I can see why you may be disappointed

Discussion 0
Question # 3

You should use open questions to do which of the following?

Options:

A.  

Obtain the customer’s warranty status.

B.  

Check for understanding.

C.  

Gather more information about an issue.

D.  

Greet the customer.

Discussion 0

PDF vs Software Version

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