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Salesforce Field-Service-Consultant
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Salesforce Field-Service-Consultant Questions and Answers
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use
the service resource’s primary territory when scheduling, UC also wants the scheduling policy to look
at the resource'’s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is in charge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
Which configuration should a Consultant recommend for the Scheduling Policy?
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Troubleshooting in Salesforce Field Service? Yeah, it’s all about being a detective! Common issues might include syncing problems or data mismatches. The key is to first check the integration settings – are all the fields mapped correctly? Then, look at the data flow. Is everything updating as it should? Sometimes, running tests and checking the logs can give you clues. It's like piecing together a puzzle to find out where things aren't clicking.
Oh, Lightning Scheduler in Field Service is super useful! It’s like your planning wizard. It helps you schedule appointments and manage resources efficiently. You can see who’s available, match the right skills to the right job, and even let customers book their own appointments. It streamlines the whole scheduling process, making it smoother for everyone involved.
Getting the Salesforce Certified Field Service Consultant certification can really give your career a boost! It shows you've got the chops to handle Salesforce Field Service projects. This can open doors to roles like Salesforce Consultant or Field Service Manager. And with this expertise, you might see a nice uptick in your salary too. It’s like adding a shiny badge to your professional toolkit that says you’re an expert in this field.
The exam structure? It's a mix of different types of questions. You'll find multiple-choice questions for sure, and a good chunk of them – let’s say around 60-70% – are based on practical scenarios. These are real-world situations where you have to apply what you know. It’s not just about what you've memorized; it’s about how you use that knowledge in practice. It’s like testing if you can swim, not just if you know the theory of swimming!
Salesforce - Implementing Field Service Lightning
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TESTED 21 Nov 2024
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