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Salesforce Energy-and-Utilities-Cloud
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Salesforce Energy-and-Utilities-Cloud Questions and Answers
An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?
During a discovery session, an energy company mentioned they have a high response rate for customer
satisfaction surveys. However, the company has noticed consistently negative feedback about its electric
utility-payment set-up, stating the customer would like to see payment confirmations from their respective
financial institution with payments.
What's one area the consultant should consider for process improvement?
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
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Salesforce consultants with industry experience who can bridge business needs and technical implementations to realize business value for customers.
The exam assesses knowledge in areas like application architecture, configuring products and prices, customer acquisition management, and utility digital transformation.
While there are no formal prerequisites, it's recommended to have experience with Salesforce and a background in the energy and utilities sector.
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TESTED 27 Mar 2025
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