Microsoft Dynamics 365 for Customer Service
Last Update 1 month ago
Total Questions : 328
Microsoft Dynamics 365 for Customer Service is stable now with all latest exam questions are added 1 month ago. Incorporating MB-230 practice exam questions into your study plan is more than just a preparation strategy.
MB-230 exam questions often include scenarios and problem-solving exercises that mirror real-world challenges. Working through MB-230 dumps allows you to practice pacing yourself, ensuring that you can complete all Microsoft Dynamics 365 for Customer Service practice test within the allotted time frame.
You need to determine the type of queues to create.
How should access to the queues be configured? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to choose the appropriate actions when using the knowledge base.
Which actions should you choose? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to configure the system so that an email is sent to a manager about the SLAs according to the requirements.
What should you configure?
You need to meet the automatic case creation requirements.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to select the feature for each parameter.
Which feature should you use for each parameter? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to create the queue for cases.
What type of queue should you create?
You are a Dynamics 365 system administrator.
The customer service desk needs to be able to apply service level agreements (SLAs) on demand to customers that do not have SLAs.
You need to determine how SLAs on demand can be assigned.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
You need to ensure cases are handled correctly.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
You need to ensure users can search the knowledge base from a case record.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
You need to add SLA timers to the Case form.
Which two options should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
TESTED 29 Mar 2025
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