ITIL Foundation Certification - IT Service Management
Last Update 1 week ago
Total Questions : 324
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Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?
How many people should be accountable for a process as defined in the RACI model?
A process owner is responsible for which of the following?
1. Defining the process strategy
2. Assisting with process design
3. Improving the process
4. Performing all activities involved in a process
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?
The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?
Which process is responsible for controlling, recording and reporting on the relationships between
components of the IT infrastructure?
TESTED 08 Jan 2025
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