CSA Practice Exam Questions and Answers

ServiceNow Certified System Administrator

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Total Questions : 424

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Question # 1

What is a sys_id?

Options:

Unique 32-character identifier that is assigned to every record

A client-side Business Rule

A server-side Business Rule

Unique 64-character identifier that is assigned to every record

Discussion 0

Question # 2

New records, new groups, and modified configuration Items (Cls): what do they have in common?

Options:

They are included in an Update Set

They are not captured in an Update Set

They are customizations

They do not have anything in common

Discussion 0

Question # 3

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Options:

Localization Framework plugin

(com.glide.localization_framework)

Translation Framework plugin (com.glide.translation_framework)

Multiple Language Framework plugin (com.glide.multiple.language_framework)

Language Al Framework plugin (com .g I id e. language.ai _framework)

Discussion 0

Question # 4

How is a group defined in ServiceNow?

Options:

A group is one record stored in the Group Type [sys_user_group_type] table

A group is one record stored in the Group [sys_user_group] table

A group defines a set of users that share the same location

A group defines a set of users that share the same job title

Discussion 0

Question # 5

Which of the following is used to categorize, flag, and locate records?

Options:

Favorites

Options:

Select Normal role

Log out and back in

Use System Administration > Normal Security module

Select Global Update Set

End Impersonation

Discussion 0

Question # 7

The ServiceNow platform includes which types of interfaces? (Choose three.)

Options:

Now Mobile Apps

Agent Control Center

Back Office Dashboard

Service Portals

Now Platform® User Interfaces

Field Service Taskboard

Discussion 0

Answer:

A, D, E

Explanation:

The ServiceNow platform provides various interfaces for users to interact with the system based on their role and requirements. These interfaces cater to different use cases, such as web-based, mobile, and portal-based access.

Now Mobile Apps (A) – ✅ Correct

ServiceNow provides Now Mobile applications for both iOS and Android.

These apps allow users to access self-service options, request services, check approvals, and complete tasks from mobile devices.

Apps include Now Mobile, Field Service Mobile, and Mobile Agent.

Service Portals (D) – ✅ Correct

Service Portals provide a user-friendly web interface that allows users to submit requests, search for knowledge, and interact with catalog items in a simplified way.

Service Portals are customizable and used for self-service and customer-facing interactions.

Now Platform® User Interfaces (E) – ✅ Correct

This includes the standard UI16 (Current Web Interface), UI Builder for custom interfaces, and the Classic UI for legacy systems.

Users can access ServiceNow through desktop web browsers, mobile web interfaces, and UI frameworks.

No such predefined interface exists in ServiceNow as "Agent Control Center."

This is not a standard ServiceNow interface but may be a custom-built dashboard.

This is a feature within Field Service Management (FSM), not a platform-wide interface.

ServiceNow User Interfaces Overview: https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/administer/navigation-and-ui/concept/c_NavigationAndTheUserInterface.html

Now Mobile App: https://docs.servicenow.com/en-US/bundle/utah-now-mobile/page/administer/service-now-mobile/concept/now-mobile-overview.html

Types of Interfaces in ServiceNow:Incorrect Options:Official References from Certified System Administrator (CSA) Documentation:

Question # 8

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Options:

Turn your computer off and on again

Clear browser cache

End Impersonation

Log out and back in

Discussion 0

Question # 9

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

Options:

Flows

Action Sequences

Action Sets

Task Flows

Flow Diagrams

Discussion 0

Question # 10

Which one of the following is NOT a type of Visual Task Board?

Options:

Feature

Guided boards

Flexible

Freeform

Discussion 0

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