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Community-Cloud-Consultant Practice Exam Questions and Answers

Salesforce Certified Community Cloud Consultant (SU24)

Last Update 6 days ago
Total Questions : 284

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Question # 1

Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community. They need to know if these Articles are helpful to customers when they search for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?

Options:

A.  

Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.

B.  

Create a customer survey using custom Lightning components and add it to the home page.

C.  

Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article

D.  

Enable the article voting property on the Article Content component in thearticle detail page in the Community Builder

Discussion 0
Question # 2

The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers

Options:

A.  

Assign relevant articles to a group

B.  

Add the More Topics link to the navigation menu

C.  

Make sure subtopics are enabled in the page headline

D.  

Enable Feed Tracking for these topics

Discussion 0
Question # 3

Which is currently not a valid pre-built Social Sign-on Authentication provider?

Options:

A.  

GitHub

B.  

LinkedIn

C.  

Facebook

D.  

Janrain

E.  

Google

F.  

Box

G.  

Twitter

Discussion 0
Question # 4

Universal Containers allows Guest users to create cases in the Customer Service Community. The Salesforce Admin is getting feedback that the current case page has unnecessary fields for guest users. Howshould the Salesforce Admin address this issue?

Options:

A.  

Create a new Case page in Community Builder and include required fields.

B.  

Create a Global Action and update the layout to include required fields.

C.  

Create a record type for Guest users and associate to the Case page layout.

D.  

Create a custom case page for Guest users and add required fields.

Discussion 0
Question # 5

Wendy, the Community Manager at Regional Containers has cometo you for advice on managing the Community (Community Manager & Community Builder) from a Mobile Device, what do you recommend?

Options:

A.  

Navigate to the community URL and append /manage/one.app and you will be able login to the mobile community management site

B.  

Wendy should access Community Manager and Community Builder via a Desktop browser only

C.  

Wendy should download the OneCommunity Manager app where she will be able to make limited administrative changes to the Community

D.  

Wendy should download the Salesforce1 app and access the Community Manager through the Salesforce1 switcher

Discussion 0
Question # 6

Universal Containers needs to add their own logo to the Community login page. What is the most efficient way for the Salesforce Admin to accomplish this?

Options:

A.  

Upload the logo as an externally available Document and include it in the login page

B.  

Add the logo to the Login & Registration setup page in Community Management

C.  

Override the default Community login page to a custom login page with the logo

D.  

Use URL redirect to redirect users to a custom login page with the logo

Discussion 0
Question # 7

What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:• Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.• Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.• External partner users must be able to configure the quote using the pricing and quoting tool from the Community.• The pricing and quoting tool must support Community users.• Universal Containers owns licenses for Salesforce Connect.

Options:

A.  

Integrate the Back-Office Legacy System using custom code development.

B.  

Integrate the Back-Office Legacy System using Salesforce Connect.

C.  

Integrate the pricing and quoting tool by configuring external users to make it available in the Community.

D.  

Integrate the pricingand quoting tool by creating custom code to make it available in the Community.

Discussion 0
Question # 8

Universal Containers adds e -commerce capability to its Communitybuilt on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

Options:

A.  

Create an object page associated to the Shipment object

B.  

Create a standard page associated to the Shipment object

C.  

Clone an object page and associate it to the Shipment object

D.  

Clone a standard page and associate it he Shipment object

Discussion 0
Question # 9

Universal Containers Community Manager needs to set up Reputation. Which two tasks should the Community Manager perform to meet this requirement? Choose 2 answers

Options:

A.  

Create a custom Lightning component for Reputation and add it to the homepage

B.  

Configure Reputation points and levels in the Community Management console

C.  

Enable Reputation in the Community

D.  

Add the Reputation Leaderboard component to a page in the Community

E.  

Add a Visualforce Reputation Leaderboard component

Discussion 0
Question # 10

What is the maximum number of keyword list criteria in Moderation Settings your Salesforce Org (not Community) can have?

Options:

A.  

10

B.  

20

C.  

30

D.  

50

E.  

40

Discussion 0
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