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Certified Manager of Quality/Organizational Excellence Exam

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Total Questions : 348

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Question # 1

The constraint that is most often encountered by virtual teams that c ate via telephone and e-mail is the

Options:

A.  

time zone differences

B.  

cultural differences

C.  

lack of body languages cues

D.  

lack of common geographical space

Discussion 0
Question # 2

A company is in the planning phase of a supplier relations program. Which of the following steps is critical to establishing a successful program?

Options:

A.  

Identifying appropriate commodities from procurement

B.  

Analyzing the cost of procurement

C.  

Evaluating the replacement of existing suppliers

D.  

Determining the needs of the customer

Discussion 0
Question # 3

A customer is performing a supplier qualification audit for a product that requires environmental control. To ensure that the supplier delivers a safe product. the customer should take which of the following actions?

Options:

A.  

Obtain a liability waiver from the supplier

B.  

Ensure that the supplier uses a coding system for identifying and tracing all of its products

C.  

Establish a system to verify that the supplier can meet the specified control criteria

D.  

Implement an environmental safety system in the receiving area

Discussion 0
Question # 4

On a balance sheet, which of the following elements should be classified as "assets"?

Options:

A.  

All equipment and the earning value of all employees

B.  

Any resources that have a monetary value

C.  

Only the resources that are used to produce saleable goods

D.  

Only the facilities and the physical equipment contained in those buildings

Discussion 0
Question # 5

During an audit of a supplier's facility, a standard rework operation is not approved for a product. According to the quality manager this operation will not be used to manufacture parts and. they ask that the issue not be identified in the audit. Which of the following steps should be taken first?

Options:

A.  

Agree with the quality manager and do not identify the issue

B.  

Identify the issue in the audit with the note of the quality manager comments

C.  

Have the supplier document that it will not be used on the manufactured pans

D.  

Report the quality manager to upper management

Discussion 0
Question # 6

Which of the following actions indicates that senior management actively supports the company's quality initiatives?

Options:

A.  

Displaying banners that proclaim the company’s quality values and mission statement

B.  

Assigning project leaders to manage the initiatives

C.  

Monitoring performance of the initiatives against strategic deployment goals

D.  

Reporting results of the initiatives in the company’s newsletter

Discussion 0
Question # 7

ACME organization has several teams "feuding" with one another. This is causing quality issues with customers, due to the variability in services and a lack of understanding not valuing what the other learns are doing within the broader enterprise. An instructor has been identified to host team budding exercises to help remediate die antagonism and get the employees focused on cooperative value-laden improvement efforts. Which of the following training approaches would be most effective?

Options:

A.  

Process improvement training

B.  

technical skills training

C.  

Performance evaluation training

D.  

Cross-functional training

Discussion 0
Question # 8

Which of the following is a constraint, even on a high-perforating team?

Options:

A.  

Groupthink

B.  

Interdependence

C.  

Open communication

D.  

Respect for differences

Discussion 0
Question # 9

Throughput is defined as the

Options:

A.  

range within which a process is able to operate

B.  

expensive of services or manufacturing finished goods

C.  

rate at which an organization generates money through sales of products or services

D.  

cycle time it takes to produce one unit of product or one service transaction

Discussion 0
Question # 10

XYZ is a business-to-business company that knows the following about its customers.

* They each use XYZ's products differently, depending on their industry.

* They are located in various regions of North America and Europe.

* They have employee workforces of different sizes at different plants

* They pay different prices for the same products, depending on the volume purchased.

Options:

A.  

use the products differently

B.  

are located in various geographical regions

C.  

have employee workforces of different sizes and locations

D.  

pay different prices for the same products

Discussion 0
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