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CIS-ITSM Practice Exam Questions and Answers

Certified Implementation Specialist - IT Service Management

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Total Questions : 113

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Question # 1

Which plugin should be activated to enable Article Versioning in Knowledge Management?

Options:

A.  

Knowledge Management Advanced Features

B.  

Knowledge Management Versioning

C.  

Knowledge Management Advanced Installer

D.  

None of the listed answers

Discussion 0
Question # 2

It is recommended to refer to problem states using the values rather than the constants.

Options:

A.  

True

B.  

False

Discussion 0
Question # 3

Technical consultant should participate in requirements workshop(s) and should encourage customizing ServiceNow OOTB processes in order to align with the organizations current processes.

Options:

A.  

True

B.  

False

Discussion 0
Question # 4

Which of these are considered configuration base items? (Choose three.)

Options:

A.  

Servers

B.  

Computers

C.  

Applications

D.  

Accessories

E.  

Business Service

Discussion 0
Question # 5

To how many levels can categories be nested in a service catalog?

Options:

A.  

3

B.  

2

C.  

1

D.  

None of the listed answers

Discussion 0
Question # 6

Which mechanism is used to set the number of days (integer) after which

Resolved Incidents are automatically closed?

Options:

A.  

Script Include

B.  

Workflow

C.  

Business Rule

D.  

System Property

Discussion 0
Question # 7

Which of the following tables does the change_request_metric database view join? (Choose all that apply.)

Options:

A.  

metric_definition

B.  

task_sla

C.  

change_task

D.  

change_request

E.  

metric_instance

Discussion 0
Question # 8

How is access to knowledge articles administered?

Options:

A.  

Filter Conditions on the knowledge base

B.  

User Criteria and User Roles

C.  

User Roles

D.  

User Criteria and Entitlements

Discussion 0
Question # 9

Which process role is responsible for the smooth operation of the Change

Management process within an organization?

Options:

A.  

Change Sponsor

B.  

Change Implementer

C.  

Change Manager

D.  

Change Advisory Board

Discussion 0
Question # 10

Which plugin should be installed to enable creating known error articles from problems?

Options:

A.  

com.snc.best_practice.problem.madrid.knowledge

B.  

com.snc.best_practice.knowledge

C.  

com.snc.known_error.problem.madrid.knowledge

D.  

com.snc.best_practice.problem.knowledge

Discussion 0
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