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Change Management Foundation Exam

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Total Questions : 99

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Question # 1

According to Morgan, what metaphor describes an organization where formal management of change is impossible?

Options:

A.  

Flux and transformation

B.  

Machines

C.  

Political systems

D.  

Brains

Discussion 0
Question # 2

Which item should be included within the communication plan?

Options:

A.  

The expected benefits of implementing a change

B.  

The reasons behind change initiative and the priorities for implementation

C.  

Details on what preparations have the completed prior to a change

D.  

How the results of a communication activity will be monitored and evaluated

Discussion 0
Question # 3

Which of the common Agile concepts, behaviours, and techniques delivers a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development?

Options:

A.  

Minimum viable product

B.  

Full transparency

C.  

Self-organised teams

D.  

Empowerment

Discussion 0
Question # 4

Which of the following statements about stakeholder identification are true?

Stakeholder identification is based on the anticipated impact of change

Stakeholder identification begins with stakeholder mapping

Options:

A.  

Only 1 is true

B.  

Only 2 is true

C.  

Both 1 and 2 are true

D.  

Neither 1 nor 2 is true

Discussion 0
Question # 5

Social neuroscience summarizes 5 brain processes involved in social situations using the mnemonic SCAR

F.  

What does the F represent?

Options:

A.  

Fairness

B.  

Faith

C.  

Fear

D.  

Fight

Discussion 0
Question # 6

Both numerical and subjective methods can build a picture of how effective your change interventions are. Which type of measure can help us to understand why, how, or what happened behind certain behaviours?

Options:

A.  

Qualitative

B.  

Quantitative

C.  

Leading

D.  

Lagging

Discussion 0
Question # 7

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

Options:

A.  

Mindmapping

B.  

Stakeholder Radar

C.  

Personas

D.  

Empathay maps

Discussion 0
Question # 8

What is the First step of Kotter’s eight-step model for planning and leading organizational change?

Options:

A.  

Communicating the change vision

B.  

Generating short term wins

C.  

Empowering employees for broad-based action

D.  

Establishing a sense of urgency

Discussion 0
Question # 9

Which of the following statement about communication approaches that encourage engagement during change are true?

It is helpful to delay communication until all the information is avoiding the risk of misleading people with insufficient data.

An external communications agency should be asked to relay messages when dealing with a difficult change.

Options:

A.  

Only 1 is true

B.  

Only 2 is the true

C.  

Both 1 and 2 are true

D.  

Neither 1 or 2 is true

Discussion 0
Question # 10

Which statement about Senge’s system thinking model is correct?

Options:

A.  

Processes in organizations can either support or limit the effectiveness of change

B.  

Change can be planned and implemented using an eight-stage model

C.  

Change must e driven primary by senior sponsors

D.  

Leadership support is NOT required in the systems thinking model

Discussion 0
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