C_C4H510_21 Practice Exam Questions and Answers

A.  

When data volume is low

B.  

When data needs to be loaded quickly

C.  

When data needs to be loaded into multiple systems

D.  

When there is unstructured legacy data

A.  

Fine-tuning is the process of generating the activity list by answering questions about which business processes will be

implemented.

B.  

Scoping is automatically generated by the system based on your fine-tuning decisions.

C.  

The activity list is automatically generated by the system based on your scoping decisions.

D.  

Scoping is the process of matching your individual business requirements to predefined solution capabilities.

A.  

Activate Scoping Item Determination for Territory Owner in Transaction

B.  

Usage of Delegates

C.  

Assign Restriction Rules

D.  

Configure Work Distribution Rules for Employees

A.  

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

B.  

Opening the main ticket allows you to see all of the connected sub-tickets.

C.  

You can change the status of multiple sub-tickets from the main ticket.

D.  

Changing the customer in the main ticket updates the customers in the related sub-tickets.

A.  

On specific report creation

B.  

On every save of the report

C.  

Periodic scheduling

D.  

Ad-hoc broadcasting

A.  

Sales support block

B.  

Prospect

C.  

Delivery block

D.  

Credit limit check

A.  

Resource scheduler

B.  

Maintenance plan

C.  

Feature action within tickets

D.  

Workflow rule

A.  

CTI Client Adapter

B.  

Live Activity pane

C.  

CTI Desktop pane

D.  

CTI Client pane

A.  

Set up service categories and service catalogs.

B.  

Create an account with the e-mail address of the customer.

C.  

Set scoping questions and outgoing e-mail details in fine-tuning.

D.  

Configure the e-mail address in the communication channel.

E.  

Create an e-mail template for responses.

A.  

Do you want to support e-mail channels for corporate accounts?

B.  

Do you want to enable agents to respond to tickets using an external e-mail client?

C.  

Do you want to enable internal memos for tickets?

D.  

Do you want to support e-mail channels for groups?