SAP Certified Application Associate - SAP Service Cloud 2011
Last Update 6 days ago
Total Questions : 114
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Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
The status of a ticket needs to be escalated.
Which tool can be used to achieve this?
Note: There are 2 correct answers to this question.
What does the system automatically generate when you create a new employee in SAP Service Cloud?
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.
What are the advantages of using the mashup approach when integrating an SAP Bl system? Note: There are 3 correct answers to this question.
Which of the following is correct in the context of scoping and fine -tuning? Note: There are 2 correct answers to this question.
The system needs to be set up to route all messages from Twitter that get created as service tickets to be
handled by a specific team.
Which feature of SAP Service Cloud can help with this?
Which key user features allow you to change field properties on the SAP Service Cloud Ul?
TESTED 21 Nov 2024
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