Salesforce-Hyperautomation-Specialist Practice Exam Questions and Answers

Northern Trail Outfitters (NTO) wants to automate a multi-step process that spans several departments.

How do Interactive Steps in Flow Orchestration help NTO involve users at key steps of the process?

AnyAirlines is attempting to automate a process that triggers when a case is created in Salesforce but requires data to be extracted from a website without an API. It plans to automate the process using MuleSoft Composer and MuleSoft RP

A.  

During the design phase, it uses RPA Recorder to gather the steps required to interact with the website.

What will automatically be gathered by RPA Recorder when recording a manual activity?

A Salesforce admin for AnyAirlines constructs a MuleSoft Composer flow that retrieves a record based on a unique ID using the Get Records action from a Salesforce connector. They will use the result to send a Slack message.

How can they achieve this task?

The Ops team at AnyAirlines needs to periodically check the status of an API to see it the connected database is down for maintenance.

Where should the Ops team set up a scheduled API call and view the status history?

The customer support team at Northern Trail Outfitters manages and maintains customer service cases using Service Cloud. The team collaborates with other stakeholders such as the sales, product, and technical support teams to resolve cases using Slack.

The team needs to use a MuleSoft Composer flow to automatically trigger when a case is created or modified in Service Cloud with notifications in Slack. Based on these specific case requirements, the team routes the cases to the sales, product, or the technical support team.

What flow component must the customer support team use to route the cases?

AnyAirlines needs to select a tool for developing an integration between Salesforce and an ERP system in the cloud. The requirements state that the systems must communicate bidirectionally and as close to real time as possible. The ERP system can be accessed via a SOAP-based web service.

Which tool meets the requirements of this integration?

A MuleSoft developer at AnyAirlines wants to retrieve customer data from an external system.

Before designing a new integration, what should they use to determine if the integration exists and can be reused?

AnyAirlines uses an Einstein bot for their customer support. They want it to display a message when a user provides an incorrect answer to a particular question.

Which dialog option should be selected'?

AnyAirlines has an RPA process that is failing in Production.

According to best practices, how should they debug the failure?

Northern Trail Outfitters developed an integration between its two Salesforce orgs using MuleSoft Composer.

Which two actions should be taken before testing the Composer flow? (Choose two.)