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Salesforce Certified AI Specialist Exam

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Total Questions : 94

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Question # 1

Universal Containers (UC) wants to assess Salesforce's generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein's generative AI service.

No data is used for LLM training or product improvements by third- party LLMs.

No data is retained outside of UC's Salesforce org.

The data sent cannot be accessed by the LLM provider.

Which property of the Einstein Trust Layer should the AI Specialist highlight to UC that addresses these requirements?

Options:

A.  

Prompt Defense

B.  

Zero-Data Retention Policy

C.  

Data Masking

Discussion 0
Question # 2

Universal Containers is considering leveraging the Einstein Trust Layer in

conjunction with Einstein Generative AI Audit Data.

Which audit data is available using the Einstein Trust Layer?

Options:

A.  

Response accuracy and offensiveness score

B.  

Hallucination score and bias score

C.  

Masked data and toxicity score

Discussion 0
Question # 3

An administrator wants to check the response of the Flex prompt

template they've built, but the preview button is greyed out.

What is the reason for this?

Options:

A.  

The records related to the prompt have not been selected.

B.  

The prompt has not been saved and activated,

C.  

A merge field has not been inserted in the prompt.

Discussion 0
Question # 4

When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

Options:

A.  

Einstein Reply Recommendations

B.  

Einstein Service Replies

C.  

Einstein Grounding

Discussion 0
Question # 5

When configuring a prompt template, an AI Specialist previews the results of the prompt template they've written. They see two distinct text outputs: Resolution and Response.

Which information does the Resolution text provide?

Options:

A.  

It shows the full text that is sent to the Trust Layer.

B.  

It shows the response from the LLM based on the sample record.

C.  

It shows which sensitive data is masked before it is sent to the LLM.

Discussion 0
Question # 6

Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.

Which use case works for this scenario?

Options:

A.  

Predict customer sentiment toward a promotion message.

B.  

Predict customer lifetime value of an account.

C.  

Predict most popular products from new product catalog.

Discussion 0
Question # 7

Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.

Which features should the AI Specialist recommend?

Options:

A.  

Service Replies and Case Summaries

B.  

Service Replies and Work Summaries

C.  

Reply Recommendations and Sales Summaries

Discussion 0
Question # 8

Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The

team needs to configure the system to include all supported objects for grounding.

Which objects should UC select to configure Service AI Grounding?

Options:

A.  

Case, Knowledge, and Case Notes

B.  

Case and Knowledge

C.  

Case, Case Emails, and Knowledge

Discussion 0
Question # 9

Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses.

Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?

Options:

A.  

Service AI Grounding

B.  

Work Summaries

C.  

Service Replies

Discussion 0
Question # 10

An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.

Opportunity Products Events near the customer Tone and voice examples

How should the AI Specialist obtain related items?

Options:

A.  

Call prompt initiated flow to fetch and ground the required data.

B.  

Create a flex template that takes the records in question as inputs.

C.  

Utilize a standard email template and manually insert the required data fields.

Discussion 0
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