SIAMP Practice Exam Questions and Answers

ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem.

Considering ZYXS, which factor is most critical to the success of SIAM?

ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator.

The decision has been made to consolidate services into four service groups (in order of proportion of the services)

-OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support

-ZYXS bespoke application support and development

-ZYXD data centers and hosting

-BANKSCO: BCT and BNK application support

Services from all other current service providers will be transitioned into these service groups as their contracts expire

After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

When planning for the NEWGEN project which is the most likely set of audit findings and recommendations?

ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model.

The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible nsks. The CEO has agreed to this

Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?

Project NEWGEN was completed against demanding timescales Because of time pressures, ZYX reduced the scope for testing of the end-to-end processes.

-SIAMRUS is the service integrator and also provider of the service desk for the SIAM ecosystem

-ZYXS is the internal service provider for NEWBNK, which is hosted by OUTSCO

-NETSCO provides the wide area network connecting the OUTSCO data center to the banks using NEWBNK.

Since the transition to SIAM, users of NEWBNK have experienced a significant increase in the time taken to fix incidents The ZYX sales team is now experiencing resistance from customers who were expected to migrate to NEWBNK This is affecting the planned rollout of the new application The ZYX sales team has told the customers that the issues were caused by the providers to ZYX not working together, and not the NEWBNK application itself.

What is the best approach for SIAMRUS to improve the situation?

ZYX decides to go with SIAMRUS as the service integrator.

The SIAM Project Board has recognized there will be challenges to making the changes required to the attitude and behavior of individuals and the culture of the ZYX companies that are necessary for a successful transition to a SIAM model

What is the best approach that should be taken to ensure success with organizational change management (OCM)?

Previously, there was no common set of performance targets and metrics used across all ZYX companies ZYXH Contract Governance is concerned about this. They would like to see metrics that drive improvement once the transition has been made to a SIAM model.

ZYXS provide a range of services to some ZYX companies The ZYX IT steering group meets every 4 months chaired by the ZYXS IT Director It is attended by representatives from each ZYX company SIAMRUS provided a report for ZYXUK. This included a set of metrics that SIAMRUS have used before with other organizations. ZYXS has been selected to be the internal service integrator in the new SIAM model The ZYXS IT director has provided a set of metrics from an organization that she previously worked for

What is the best way for ZYX to ensure effective metrics are in place to improve services?

ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service level

What should ZYXS do first?

The SIAM strategy for ZYX has been agreed:

-There will be a mix of new service providers and continuing existing service providers

-An external service integrator will be appointed

-ZYXS will provide the service desk.

-An agreement has been reached with OUTSCO to extend their contract to provide services to ZYXUK by two years

As key activities for the critical path to implement the SIAM model for ZYX, three parties must be transitioned into the SIAM model (listed in random order):

-continuing service providers

-the service integrator

-new service providers

In this instance, which sequence of activities offers the least risk to continuity of service for all ZYX companies'?

The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability

Which ZYX strategic objective can SIAM contribute to most for ZYX?