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Organizational-Behaviors-and-Leadership Practice Exam Questions and Answers

WGU Organizational Behaviors and Leadership (IBC1)

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Question # 1

A company is changing their work organization from employees working individually to the use of teams.

Which reward system could be used to foster long-term team effectiveness?

Choose 1 answer

Options:

A.  

Reward system that recognizes only group activity

B.  

Reward system that rewards only individual performance

C.  

Reward system that discourages collaboration by individuals

Discussion 0
Question # 2

Manager A supervises 10 district units with 100 employees and receives $100,000 in compensation.

Manager B supervises 5 district units with 50 employees and also receives $100,000 in

compensation. Manager A is upset by this relationship and is looking for a new job.

Which theory explains A's motivation to look for a new job?

Choose 1 answer

Options:

A.  

Equity theory

B.  

Inequity theory

C.  

Perception theory

D.  

Perceptual fairness theory

Discussion 0
Question # 3

What is true about social loafing in the work place?

Select one.

Options:

A.  

It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.

B.  

It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.

C.  

It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.

D.  

It supports low employee performance and satisfaction when employees are performing structured tasks in groups.

Discussion 0
Question # 4

A team is struggling to become productive but cannot decide who should do what.

How should the team leader attempt to resolve the problem?

Choose 1 answer

Options:

A.  

Resign as team leader

B.  

Coach the team through the difficult

C.  

Disband the team because the problem cannot be solved

D.  

Research the problem and impose a solution without argument

Discussion 0
Question # 5

Which statement is true about work teams?

Choose 1 answer

Options:

A.  

The members' primary focus is on improving individual effort.

B.  

The primary goal is to share information that is helpful to individual efforts.

C.  

Members of the group generate positive synergy through coordinated effort.

Discussion 0
Question # 6

Recognize how workplace politics influence behavior within an organization.

How do employees often respond when feeling threatened by organizational politics?

Choose 1 answer

Options:

A.  

With defensive behaviors

B.  

With proactive behaviors

C.  

With high performance pressures

D.  

With organizational investment

Discussion 0
Question # 7

Which approach might be used to mentor a less-experienced employee?

Choose 1 answer

Options:

A.  

Coaching and threatening

B.  

Refereeing and counseling

C.  

Counseling and sponsorship

D.  

Threatening and sponsorship

Discussion 0
Question # 8

An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made 25 calls and sold an average of 10.3 items per call.

Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?

Select one.

Options:

A.  

Specificity and self-generated feedback

B.  

Specificity and effort-performance expectation

C.  

Challenge and other-generated feedback

D.  

Challenge and effort-performance expectation

Discussion 0
Question # 9

Which theory of motivation focuses on 5 levels of needs, and further separates those needs by

lower-order needs and higher-order needs?

Choose 1 answer

Options:

A.  

McGregor’s Theory X and Theory Y

B.  

McClelland’s Theory of Needs

C.  

Maslow's Hierarchy of Needs Theory

D.  

Two-Factor Theory

Discussion 0
Question # 10

What is true about the relationship between performance evaluation and motivation?

Choose 1 answer

Options:

A.  

The relationship does not depend on the perceptual process.

B.  

The relationship is strongest when employees are not aware of the criteria used for the evaluations.

C.  

Performance evaluations have little potential for impacting motivation.

D.  

Employees must have confidence that the effort they exert will lead to a favorable performance evaluation

Discussion 0
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