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WGU Information Technology Management QGC1

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Total Questions : 66

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Question # 1

What is the importance of the partners and suppliers dimension of the ITIL model?

Options:

A.  

Staffing an organization fosters the creation of value.

B.  

The relationship with both suppliers and consumers must create value.

C.  

Supplying data allows companies to make wise investments and assemble technology solutions.

D.  

The creation of value is solely beneficial to the customer.

Discussion 0
Question # 2

What is the role of executive sponsors in a project?

Options:

A.  

Tracking to ensure all key project milestones are completed on time

B.  

Defining and developing the project plan

C.  

Providing financial resources for a project

D.  

Collaborating with project staff to ensure their own interests are represented

Discussion 0
Question # 3

What is an advantage of virtualization?

Options:

A.  

Restricts the availability of resources

B.  

Reduces the cost of ownership and makes IT simpler to manage

C.  

Allows for greater workload stagnation

D.  

Increases reliance on manual operations

Discussion 0
Question # 4

What is a customer relationship management (CRM) system used for?

Options:

A.  

To provide fundamental decision-making support.

B.  

To support diverse business functions such as accounting, manufacturing, marketing, and human resources.

C.  

To improve supplier and customer relations and increase revenues.

D.  

To increase customer loyalty and retention and increase an organization's profitability.

Discussion 0
Question # 5

Which epolicy is the starting point and the umbrella for all other policies the organization might establish?

Options:

A.  

Computer use

B.  

Email privacy

C.  

Acceptable use

D.  

Information privacy

Discussion 0
Question # 6

Which type of logical data structure uses graphics to illustrate relationships among data elements?

Options:

A.  

Integration

B.  

Structured query language

C.  

Data model

D.  

Relational database model

Discussion 0
Question # 7

What are two purposes of the IT Strategy Board in any organization? Choose 2 answers.

Options:

A.  

Report IT issues to the CIO as they arise and implement the ClO's solutions

B.  

Recognize the possibility of budget overages before they occur

C.  

Discover and review development in information technology

D.  

Recommend opportunities and actions to benefit the organization

E.  

Oversee hiring to enhance the implementation of future improvements

Discussion 0
Question # 8

Which basic business system serves operational level analysts in an organization?

Options:

A.  

Optimization analysis system (OAS)

B.  

Decision support system (DSS)

C.  

Transaction processing system (TPS)

D.  

Executive information system (EIS)

Discussion 0
Question # 9

Which scenario would cause an organization to create a global team?

Options:

A.  

As the organization grows it is becoming difficult to find talent in the local market.

B.  

For security purposes the organization is moving to a private cloud provider.

C.  

The organization is embarking on a digital transformation effort.

D.  

The organization's largest client is the United States Military.

Discussion 0
Question # 10

What should an IT leader consider when creating a presentation that will be delivered to the board of directors?

Options:

A.  

Be through and provide all the technical details

B.  

Focus on problems rather than solutions

C.  

Brevity is key because of time constraints

D.  

Know the audience and speak to their level of knowledge

Discussion 0
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