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ITIL ITIL-DSV
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ITIL ITIL-DSV Questions and Answers
Through a virtual call with the Service Manager, a top consumer is complaining about the response time of the staff o delivering new laptops. However, all targets are met. The Service Manager listens to the issue, considers its importance, and proposes to review the Service Level Agreement. Which type of listening is the most appropriate for this situation?
Different types of service relationships require different approaches to assessing mutual readiness. Which of the following statements is CORRECT?
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?
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TESTED 05 Jan 2025
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