ITIL 4 Specialist: Monitor, Support, FulfilExam
Last Update 1 week ago
Total Questions : 166
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An organization is designing a value stream for onboarding users. At which step in value stream mapping should the involvement of the service desk practice be identified?
A service provider successfully fulfils service requests according to well-defined service request models. This is effectively supported by the workflow management software tool, where the models are saved and managed. The CIO is aiming to understand and optimize the costs of the services delivered to customers.
Which capability of the workflow management tool used for service request management is DM MOST important to support this objective?
An organization is improving its service desk practice.
How should the organization use the guiding principle 'start where you are'?
A service provider receives negative feedback from users about fulfilment of some types of service requests. Users say that the procedures are unclear, ineffective, and take too long. What is the BEST way to improve this situation?
The service management team is analysing different practices, products, and services to map relevant value streams for further improvements. They are currently looking at the incident management value stream and are trying to identify waste. Which of the following is the BEST step for analysing information to find waste?
How is service configuration management system used for incident handlingand resolution?
Which of the following is NOT an area to consider for creating a common language in the multi-vendor environment?
Why should a service provider organization identify and understand problems and their impact on services?
TESTED 07 Jan 2025
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