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HD0-400 Dumps - HDI Qualified Customer Support Specialist Practice Exam Questions

HDI HD0-400 - HDI Qualified Customer Support Specialist Braindumps

HDI HD0-400 - HDI World wide Certification Practice Exam

  • Certification Provider:HDI
  • Exam Code:HD0-400
  • Exam Name:HDI Qualified Customer Support Specialist Exam
  • Total Questions:120 Questions and Answers
  • Updated on:Nov 29, 2024
  • Product Format: PDF & Test Engine Software Version
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HDI HD0-400 This Week Result

HD0-400 Question and Answers

Question # 1

What is a common metric used to measure Support Centre performance?

Options:

A.  

Abandon before answer (ABA)

B.  

Average time to respond (ATR)

C.  

Incident quality score (IQS)

D.  

Total faxes received (TFR)

Discussion 0
Question # 2

What is the best description of an incident?

Options:

A.  

An incident is a call routed by the AC

D.  

B.  

An incident is an event that causes an interruption to normal service.

C.  

An incident is any call from a customer.

D.  

An incident is a management statistic.

Discussion 0
Question # 3

Which Support Centre process provides a framework for collaboration, provides information to customers, and lowers the overall cost of support?

Options:

A.  

Knowledge management.

B.  

Incident management.

C.  

Staff management.

D.  

Problem management.

Discussion 0

PDF vs Software Version

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