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HD0-100 Dumps - Help Desk Analyst (HDA) Practice Exam Questions

HDI HD0-100 - Help Desk Analyst (HDA) Braindumps

HDI HD0-100 - HDI World wide Certification Practice Exam

  • Certification Provider:HDI
  • Exam Code:HD0-100
  • Exam Name:Help Desk Analyst (HDA) Exam
  • Total Questions:116 Questions and Answers
  • Updated on:Nov 29, 2024
  • Product Format: PDF & Test Engine Software Version
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HDI HD0-100 This Week Result

HD0-100 Question and Answers

Question # 1

Which two are characteristics of unsuccessful teams? (Choose two.)

Options:

A.  

Good team morale

B.  

Lack objectives

C.  

Lack of ownership

D.  

Independence

Discussion 0
Question # 2

What are three important attributes of high-quality leaders? (Choose three.)

Options:

A.  

They encourage interest and curiosity among subordinates

B.  

They use authority and control to direct the subordinates

C.  

They provide a channel through which problems can be aired

D.  

They stimulate creativity and innovation among subordinates

Discussion 0
Question # 3

You finish a call with an irate customer, but you know the customer is not 100% satisfied with the resolution. What should you do next?

Options:

A.  

E-mail an apology to the customer

B.  

Instruct another analyst to conduct follow-up

C.  

Wait and see if the customer calls back

D.  

Notify your manager of the situation

Discussion 0

PDF vs Software Version

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