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Certified Facility Manager

Last Update 3 weeks ago
Total Questions : 251

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Question # 1

As a facility manager, what is the most basic maintenance and operation responsibility that you must meet?

Options:

A.  

Ensure positive tenant relationships

B.  

Provide a safe and clean environment

C.  

Maintain a detailed log of all maintenance activities

D.  

Align the facility management plan with corporate objectives

Discussion 0
Question # 2

A facility manager provides integrated facility services for a client with multiple mixed-use sites. This includes all services except the client's core business. The annual business review of the services provided identifies dissatisfaction with comfort levels at two of the sites, including the data center building. To improve the service effectively, the client will need to make an extensive capital equipment investment not previously contemplated. What is the BEST way to communicate the HVAC issue to your client?

Options:

A.  

Hold a series of meetings with the client—first to discuss the issues, second to identify solutions, and finally to quantify the impact on operations.

B.  

Prepare a report outlining the issues and solutions and send it to the client, requesting a meeting after the report has been reviewed.

C.  

Prepare a report and meet with the client to present the issues, recommended solutions, and explain the impact on business operations.

D.  

Schedule a meeting with the client and the department heads impacted by the HVAC issues to talk about the problems.

Discussion 0
Question # 3

You are the Facility Manager for a retail strip mall with strong storefront style standards approved by the local government planning board. A long-term tenant, a Chinese restaurant, wants to construct a tile pagoda-style mansard that does not comply with the lease terms. How should you respond to this tenant’s request?

Options:

A.  

The tenant cannot modify the entrance because the new entrance would not conform to the approved master plan of that shopping center which has been approved by the local governmental planning board.

B.  

The tenant must hire an architect to design the modification to the entrance in compliance with the guidelines spelled out in the master real estate plan.

C.  

The tenant can modify the entrance providing they pay for the improvement. This change must comply with the guidelines spelled out in the master real estate plan.

Discussion 0
Question # 4

What is the first step in aligning the facility manager's strategy to the organization's strategy after assembling various inputs and producing the mission and vision statements?

Options:

A.  

Perform a strengths, weaknesses, opportunities, threats (SWOT) analysis

B.  

Define what constitutes success in the strategic planning process

C.  

Produce vendor-client profiles or business goals

D.  

Organize and compile comprehensive data to feed the organization's strategy

Discussion 0
Question # 5

What are the three Rs of sustainability?

Options:

A.  

Reduce, remove, and replace

B.  

Reduce, reuse, and repurpose

C.  

Reduce, reuse, and recycle

Discussion 0
Question # 6

What are intentional, accidental, or natural disasters called?

Options:

A.  

Situations.

B.  

Threats.

C.  

Casualties.

D.  

Warnings.

Discussion 0
Question # 7

What is the FIRST priority when allocating facility management resources?

Options:

A.  

Urgency

B.  

Dollar value

C.  

Customer satisfaction

D.  

Criticality

Discussion 0
Question # 8

What is one of the perspectives used by an organization when developing a balanced scorecard?

Options:

A.  

Financial

B.  

Management style

C.  

Market trends

D.  

Real Estate strategic plan

Discussion 0
Question # 9

Many large corporations prefer to locate a site and build a plant to meet their exact specifications. Because they prefer to invest their capital in their own business operations rather than real estate, they seek an investor who will buy the property and build. The company then executes a long-term lease with the investor. What is the resulting agreement called?

Options:

A.  

Gross lease agreement

B.  

Special-purpose agreement

C.  

Non-competing tenant agreement

Discussion 0
Question # 10

In planning your operating budget for the next fiscal year, what should NOT be included?

Options:

A.  

Quarterly belt and filter changes

B.  

Preventive maintenance during annual shutdown

C.  

Electrical utility costs

D.  

Allowance to overhaul the system’s motors that will soon be inoperative

Discussion 0
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