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CASM Practice Exam Questions and Answers

Certified Agile Service ManagerV2.1

Last Update 1 day ago
Total Questions : 40

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Question # 1

An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?

Options:

A.  

Lean

B.  

DevOps

C.  

ITIL

D.  

Scrum

Discussion 0
Question # 2

An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?

Options:

A.  

Shift IT's main focus to software development

B.  

Put strict control on changes and only allow them early in development

C.  

Be more collaborative

D.  

Both A and C

Discussion 0
Question # 3

How does the Agile Service Manager serve the Team?

Options:

A.  

Ensuring the Team is customer-focused

B.  

Writing clear user stories

C.  

Removing impediments to their progress

D.  

All of the above

Discussion 0
Question # 4

Which BEST describes the goal of Lean?

Options:

A.  

To improve the flow of processes while reducing cost

B.  

To remove waste and have fewer defects

C.  

To eliminate unnecessary code or functionality

D.  

To improve overall customer value

Discussion 0
Question # 5

Which statement describes the Definition of Done?

Options:

A.  

Items that need to be completed during the Sprint for success

B.  

Shared understanding of expectations for an increment or backlog item

C.  

From the Sprint Review, a description of what was completed during the Sprint

D.  

When a Team completes all of their work for a Sprint

Discussion 0
Question # 6

What is Lean?

Options:

A.  

A standard for delivering software

B.  

A production philosophy that focuses on improving customer value

C.  

A method of work that pulls the flow of work

D.  

The DevOps values

Discussion 0
Question # 7

What is a value stream?

Options:

A.  

Enables the ability to do something when and how it is needed or desired

B.  

A set of activities that flow from the start of development to software deployment

C.  

All the activities from a customer request to a delivered product or service

D.  

The importance, worth, or usefulness of an IT service

Discussion 0
Question # 8

Which BEST describes a Microprocess Architecture?

Options:

A.  

A set of interrelated microprocesses for an effective and efficient service management process

B.  

A collection of integrated microprocesses for a successful service management practice

C.  

An organized structure for developing microprocesses that provide value

D.  

An interrelated collection of microprocesses that support Scrum

Discussion 0
Question # 9

Which of the following is NOT a goal of Agile Process Improvement?

Options:

A.  

Conduct regular reviews of practices and processes

B.  

Identify and eliminate waste

C.  

Ensure alignment with other practices and processes

D.  

Confirm ongoing relevancy and value creation

Discussion 0
Question # 10

At which event does the Team typically discuss their velocity and capacity?

Options:

A.  

Sprint Review

B.  

Sprint Retrospective

C.  

Practice Planning

D.  

Process Startup

Discussion 0
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