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PEGAPCDC85V1 Practice Exam Questions and Answers

Pega Certified Decisioning Consultant (PCDC) version 8.5

Last Update 1 hour ago
Total Questions : 60

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Question # 1

U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.

As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub™.

Question # 1

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

Options:

A.  

Fair

B.  

Good

C.  

Very Poor

D.  

Poor

Discussion 0
Question # 2

U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CC

C.  

The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

Question # 2

As a decisioning consultant, how do you implement the business requirement?

Options:

A.  

Add the risk segmentation rules in the Results tab of the scorecard rule.

B.  

Add a decision table to a decision strategy and pass the credit score as the parameter.

C.  

Add a decision table to a decision strategy and reference it in the scorecard component.

D.  

Add three contact policies that correspond to the three risk segments.

Discussion 0
Question # 3

A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.

Put the steps in the correct order to implement this task.

Question # 3

Options:

Discussion 0
Question # 4

Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.

Which two channels can the company use to present the new data plan to a customer? (Choose Two)

Options:

A.  

Television

B.  

Retail store

C.  

Chatbot

D.  

Billboard

Discussion 0
Question # 5

U+ Bank, a retail bank, has introduced a credit cards group with Gold card and Platinum card offers. The bank wants to present these two offers based on the following criteria:

1. For both cards, customers must be above the age of 18

2. Offer both cards only if the customer does not explicitly opt-out of any direct marketing for credit cards

3. Platinum card is suitable for customers with the Credit Score > 500

As a decisioning consultant, how do you implement this requirement? In the Answer Area, select the correct engagement policy for each criterion.

Question # 5

Options:

Discussion 0
Question # 6

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.

Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

Options:

A.  

Suppress an action for 10 days if there are five impressions for any channel in the last 14 days

B.  

Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days

C.  

Suppress an action for 10 days if there are five impressions for web channel in the last 14 days

D.  

Suppress an action for 14 days if there are five rejects for web channel in the last 10 days

Discussion 0
Question # 7

U+ Bank has recently started using Pega Customer Decision Hub™ to display the first credit card offer, the Standard card, to every customer who logs in to their website.

Which three tasks do you need to perform to implement this requirement? (Choose Three)

Options:

A.  

Set up business structure to Sales/CreditCards

B.  

Define customer engagement polices

C.  

Create and configure the real-time container

D.  

Create the action and its web treatment

E.  

Define customer contact policies

Discussion 0
Question # 8

You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.

Select each component on the left and drag it to the correct requirement on the right.

Question # 8

Options:

Discussion 0
Question # 9

The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.

Which option allows you to implement the business requirement?

Options:

A.  

Volume constraints

B.  

Customer contact limits

C.  

Suitability rules

D.  

Suppression policies

Discussion 0
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