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500-442 Dumps - Administering Cisco Contact Center Enterprise (CCEA) Practice Exam Questions

Cisco 500-442 - Administering Cisco Contact Center Enterprise (CCEA) Braindumps

Cisco 500-442 - CCEA Practice Exam

  • Certification Provider:Cisco
  • Exam Code:500-442
  • Exam Name:Administering Cisco Contact Center Enterprise (CCEA) Exam
  • Total Questions:60 Questions and Answers
  • Updated on:Dec 18, 2024
  • Product Format: PDF & Test Engine Software Version
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Cisco 500-442 This Week Result

500-442 Question and Answers

Question # 1

What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

Options:

A.  

allows agents to re-skill to a different skill group or team

B.  

automates Text to Voice Bot Configurations

C.  

allows different groups of users to configure APIs based on their roles

D.  

obtains data from the base solution's database, known as Data Sources

E.  

customizes the visual presentation of the reports

Discussion 0
Question # 2

Where should the RONA setting be positioned the highest?

Options:

A.  

on CVP OPS console

B.  

on the phone in CUCM

C.  

on the desk setting on UCCE

D.  

on the script in UCCE

Discussion 0
Question # 3

Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

Options:

A.  

cost

B.  

productivity

C.  

customer expectations

D.  

customer satisfaction

E.  

call abandon rate

F.  

average queue time

Discussion 0

PDF vs Software Version

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500-442 FAQs

The CCEA exam (500-442) validates a candidate's skills in administering and managing Cisco Contact Center Enterprise solutions, ensuring efficient operation and integration.

The exam code for Administering Cisco Contact Center Enterprise is 500-442.

Candidates should have a strong understanding of Cisco Contact Center solutions, as well as hands-on experience in managing these environments.

The exam covers:

  • Cisco Unified Contact Center Enterprise Administration
  • Configuration and Maintenance
  • Reporting and Analytics
  • Troubleshooting Common Issues

The exam typically includes 55-65 questions.

The duration is 90 minutes.

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