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Certified Implementation Specialist - Application Portfolio Management (APM)

Last Update 6 days ago
Total Questions : 30

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Question # 1

What are the stages of the APM rationalization process?

Options:

A.  

Measure, Evaluate, Decide, Take Action, Baseline

B.  

Identify, Measure, Evaluate, Decide, Take Action

C.  

Identify, Measure, Decide, Take Action, Communicate

D.  

Identify, Measure, Evaluate, Take Action, Certify

Discussion 0
Question # 2

APM interfaces with Software Asset Management to pull this application data: (Choose three.)

Options:

A.  

Product Classification

B.  

Software Model Data

C.  

Hardware Asset Lifecycle

D.  

Lifecycle Data

E.  

Vendor Procurement

Discussion 0
Question # 3

During the customer workshop, Kelly was identified as needing a role that would grant access to create bubble charts, set-up application classification attributes and assessment indicators. Which role should be assigned to Kelly?

Options:

A.  

sn_apm.apm_admin

B.  

sn_apm.apm_user

C.  

sn_apm.apm_analyst

D.  

business_planner

Discussion 0
Question # 4

APM combines with several ServiceNow technologies to provide a comprehensive view of your customer’s application portfolio. Why would a customer want to utilize information from ServiceNow ServiceMapping? (Choose two.)

Options:

A.  

Identify your customer’s applications’ underlying technologies.

B.  

Identify your customer’s application services.

C.  

Produce a horizontal picture of a customer’s business applications.

D.  

Create an application inventory.

Discussion 0
Question # 5

What application metrics does APM provide to a manager in order for him or her to make targeted decisions based on data instead of educated guesses? (Choose two.)

Options:

A.  

Costs it takes to maintain an application.

B.  

One or more use rights assigned to a specific device or user.

C.  

Compliance to regulations and organizational standards.

D.  

Application’s age.

Discussion 0
Question # 6

If a customer asks you how ServiceNow’s ServiceMapping application works in order to support APM, how would you explain it?

Options:

A.  

Identifies all hardware and software CI’s and other dependencies that support that service.

B.  

Drills down to provide application services, vulnerabilities and risks.

C.  

Creates an API to manage seamless application services.

D.  

Provides software entitlements through a top-down approach.

Discussion 0
Question # 7

Stephen discovers that his customer is looking to achieve Basic Rationalization including application scoring. What APM maturity level does this align to?

Options:

A.  

Level 2

B.  

Level 1

C.  

Level 3

D.  

Level 4

Discussion 0
Question # 8

Stephen is attempting to summarize for the customer how all of the applications that support APM are brought together. From the bottom-up, what ServiceNow application supports the first layer of CI Iinventory?

Options:

A.  

Discovery

B.  

Software Asset Management

C.  

APM

D.  

ServiceMapping

Discussion 0
Question # 9

What are the three segments of the Business Application Costing Model? (Choose three.)

Options:

A.  

Business Processes

B.  

Manufacturers

C.  

Business Applications

D.  

IT Shared Services

E.  

Business Units

Discussion 0
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