ISO ISOIEC20000LI
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With the complete collection of ISOIEC20000LI practice test, Exams4sure has assembled to take you through ISO/IEC 20000 Lead Implementer test questions for your ISO exam preparation. In this ISOIEC20000LI exam dumps study guide we have compiled real Beingcert ISO/IEC 20000 Lead Implementer Exam exam questions with their answers so that you can prepare and pass ISO/IEC 20000 Lead Implementer exam in your first attempt.
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The ISO/IEC 20000 Lead Implementer certification is designed to equip candidates with the foundational knowledge and skills necessary to establish, implement, maintain, and improve a Service Management System (SMS) in accordance with the ISO/IEC 20000 standard.
The exam code for this certification is ISOIEC20000LI.
The course covers the regulatory framework of the ISO/IEC 20000 standard, service management system implementation, planning, managing, maintaining SMS, best practices, and conducting internal audits, among other related topics.
Eligible participants include project managers, consultants, individuals responsible for ISO/IEC 20000 conformity, members of SMS implementation teams, and managers or consultants involved in implementing an organization's Service Management System.
Benefits include enhanced understanding of ISO/IEC 20000 concepts, expertise in SMS implementation, ability to conduct baseline reviews, skills to advise organizations on SMS, and improved quality of service delivery leading to increased customer satisfaction.
The exam consists of 40 multiple-choice questions, with a maximum score of 40 marks. Candidates need to achieve at least 28 marks (70%) to pass. The duration is 60 minutes, and it is a closed-book exam.
By implementing a robust Service Management System as per ISO/IEC 20000 standards, organizations can improve service quality, enhance customer satisfaction, and boost overall performance.
TESTED 21 Nov 2024
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