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Avaya Contact Center Select Implementation and Maintenance Exam

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Total Questions : 65

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Question # 1

What is the function of the Data Synchronization process?

Options:

A.  

It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.

B.  

t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.

C.  

It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.

D.  

It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.

Discussion 0
Question # 2

For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?

Options:

A.  

It is not required for a VMware deployment.

B.  

It is included in the Avaya Contact Center Select Software Appliance

C.  

It is downloaded from PLDS.

D.  

It is supplied by the customer.

Discussion 0
Question # 3

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

Options:

A.  

The service was disabled because it is not being used.

B.  

The service is not licensed.

C.  

The patches for that service are out of date.

D.  

The service is in the process of shutting down.

Discussion 0
Question # 4

Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)

Options:

A.  

Download the WebLM Software Appliance from PLDS-

B.  

Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.

C.  

Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed

D.  

Log into the vCenter or vSphere.

Discussion 0
Question # 5

In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?

Options:

A.  

Enter the advanced password, right click on the service and select restart.

B.  

Right click on the service and select reboot.

C.  

Right click on the service and select restart.

D.  

Enter the advanced password, right click on the service and select end process.

Discussion 0
Question # 6

When creating custom announcements for application flows and scripts, in which format should they be created?

Options:

A.  

VBK files

B.  

WAV files

C.  

MP4 files

D.  

MP3 files

Discussion 0
Question # 7

When working with application flows, which statement about errors In syntax and logic in Orchestration Designer is true?

Options:

A.  

They appear in the problems view in Orchestration Designer.

B.  

The errors are signaled by Orchestration Designer at the instant they occur,

C.  

The errors are automatically corrected.

D.  

They appear in the error log view.

Discussion 0
Question # 8

Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

Options:

A.  

IP Office

B.  

Licensing

C.  

Multimedia

D.  

Security Settings

Discussion 0
Question # 9

Refer to the exhibit.

Question # 9

How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

Options:

A.  

0

B.  

100

C.  

250

D.  

500

Discussion 0
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